Privacy & Data Protection

Welcome to the privacy policy for RomiBet. This page explains how we collect, use, and protect the personal and technical information you provide when you use our online casino and sportsbook services in Canada. We take your privacy seriously and describe below the types of data we handle, how we use it, and the choices available to you.

Types of Data We Collect

We collect information necessary to operate your account and provide services. The main categories are personal data, technical data, and transactional data.

Personal Data

Personal data includes your name, date of birth, address, email, phone number, government ID used for verification, and other identity documents you submit when registering or completing KYC checks.

Technical Data

Technical data covers IP address, device information, browser type, operating system, cookie identifiers, and usage logs. This information helps us keep the site secure and optimised for mobile and desktop access.

Transactional Data

Transactional data covers deposits, withdrawals, payment method details, bet and game history, bonus activity, and customer support interactions. We retain transactional records to process payments and comply with internal checks.

How We Use Your Information

We use data to create and manage your account, process payments, verify identity, prevent fraud, provide customer support, administer promotions where applicable, and improve our services. Aggregated or anonymised data may be used for analytics and product development.

Data Protection Practices

We protect information using industry-standard measures such as encryption in transit, access controls, and secure storage. Only authorised staff and processors with a business need have access. We also conduct regular security reviews and require third-party providers to follow appropriate safeguards.

Cookies and Tracking Technologies

We use cookies and similar technologies for essential site functions, performance analytics, and personalised content. You can manage cookie preferences via the cookie banner, your account settings, or your browser controls. Blocking some cookies may affect site functionality.

Information Sharing and Third Parties

We share data with trusted third parties to provide services, including payment processors, identity-verification providers, fraud-prevention services, hosting and analytics vendors, and customer support partners. We disclose information when required by law or to respond to legal processes.

User Rights

You can request access to your personal data, ask for corrections, request deletion where applicable, or object to certain processing. You may also withdraw consent for marketing communications at any time. We will handle requests in a timely and secure manner.

How to Access, Correct, or Delete Data

To exercise your rights, contact our support team at [email protected]. We will verify your identity before processing requests to protect your account and personal data.

Policy Updates

We may update this policy to reflect changes in our services or legal requirements. We will post the revised policy on the site and, where appropriate, provide notice through your account. If you have questions about this policy or our practices, contact [email protected].

Romi Bet is committed to protecting your privacy while providing a secure, usable service for players across Canada.