Responsible Gambling

At RomiBet we take responsible gambling seriously. We want you to enjoy your time with us while keeping play safe and under your control. This page explains the tools and supports we offer, the signs of risky play to watch for, and where to get help if gambling stops being fun.

Our player protection principles

We promote controlled play through clear tools, simple limits, and accessible support. We treat player safety as a priority and aim to make it straightforward to limit activity, pause play, or seek help. Staff training and privacy protections are in place to handle requests sensitively and professionally.

Activity-control tools

We provide a range of tools you can use directly from your account or by contacting support. These are designed to put you in control of how, when, and how much you play.

Deposit limits

Set daily, weekly, or monthly deposit limits to control spending. Typical options include ranges like CA$10 - CA$500 per day, CA$50 - CA$2,000 per week, or CA$100 - CA$5,000 per month. Limits can be lowered immediately and increased only after a cooling period.

Loss limits

You can set loss caps that stop play once a set amount of losses is reached. Loss limits work alongside deposit controls to manage overall exposure.

Time limits and session controls

Use session time limits and reality checks to remind yourself to take breaks. Session reminders show elapsed time and can be set to log you out automatically after a chosen period.

Self-exclusion and account breaks

If you need a longer pause, request a time-out or self-exclusion through your account settings or by contacting support at [email protected]. Self-exclusion can be set for fixed periods or indefinitely; it is applied promptly and prevents logins and play during the exclusion period. Reinstatement follows a formal review and cooling-off process.

Recognizing risky behaviour

Watch for signs such as chasing losses, spending more than intended, borrowing to gamble, difficulty stopping, or gambling affecting work, relationships, or sleep. Noticing multiple signs is a cue to use the controls above or seek external help.

Practical tips to stay in control

Set a budget before you play, use deposit and loss limits, avoid gambling when upset or under the influence, take regular breaks, and keep gambling separate from everyday finances. Talk to someone you trust if you feel your play is changing.

Professional help and support organisations

If you need additional support, consider contacting recognised resources such as ConnexOntario, Gambling Support BC, Gamblers Anonymous, or your provincial problem gambling helpline. For immediate account assistance, contact our team at [email protected]. If you are in crisis, contact local emergency services or a health professional right away.

We encourage you to use these tools and reach out whenever you need help. Responsible play is a shared commitment and we are here to support you.