General Terms and Conditions

These Terms and Conditions explain the rules that apply when you use RomiBet. They describe the relationship between our platform and users, how accounts must be managed, and what we expect from players who use our casino and sportsbook services in Canada. By creating an account or placing bets, you agree to follow these terms and any additional rules published in your account area.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your login. Provide accurate personal information and update your contact details when they change. We allow one account per person; multiple accounts may be closed and funds held pending review. If you suspect unauthorised access, contact support immediately so we can secure your account.

Eligibility requirements

To use our services you must be at least 18 years old or meet the legal gambling age in your province. Access may be restricted in certain Canadian provinces or other jurisdictions; it is your responsibility to confirm that online gambling with us is permitted where you are located. We may block registrations from restricted locations and cancel bets if eligibility cannot be verified.

Acceptable platform use

Use the platform for lawful, personal gambling only. Automated play, abusive behaviour, collusion, or attempts to manipulate games or promotions are prohibited. We reserve the right to suspend or close accounts, withhold winnings, and take action against users who breach these rules or who engage in suspicious activity.

General bonus and promotion rules

Promotions are subject to specific terms that apply in addition to these general rules. Bonuses and free spins may carry wagering requirements, game restrictions, maximum bet limits, and expiry periods. Some payment methods may be excluded from promotional eligibility. Check the active promotion terms in your account cashier before opting in. We may cancel or adjust offers where abuse or technical error is identified.

Deposits and withdrawals

Verification and limits

We may request identification, proof of address, and payment method validation before processing withdrawals. Withdrawal amounts and processing times vary by method and by account status; current limits and available methods are shown in the cashier. Pending withdrawals may be subject to additional checks and may be paused during compliance reviews.

Timing and fees

Processing times depend on the chosen payment channel and your financial provider. Third-party fees may apply and are the responsibility of the user. We will notify you of any fees that we charge where applicable.

Dispute resolution

If you have a dispute, contact our support team with full details and any supporting documents. We aim to resolve issues promptly. Where we must investigate, account activity and funds may be temporarily restricted. If you are not satisfied with the outcome, we will provide information on the next steps available within our dispute process.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in our services or legal requirements. We will publish updated terms on the site and may notify registered users. Continued use of the platform after changes indicates acceptance of the new terms. For clarity on any change, contact support.

If you need help, our support team is available via the contact options in your account. For matters relating to account security, payments, or responsible play, we encourage prompt communication so we can assist. Romi Bet is committed to fair, responsible service and clear rules for everyone who plays.