Get in touch with our team
Need help? Our support team is available to assist with account questions, deposits and withdrawals, technical issues, or general feedback. Reach out any time and we’ll guide you through verification, payment options, bonus queries, or site navigation. Support is available through live chat, email, and phone; response times vary by channel. For account security, have your ID and proof of address ready when contacting support.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email; verify ID and withdrawal help) |
| General enquiries | [email protected] (response within 48 hours; billing and payments) |
| Affiliate enquiries | [email protected] (partner team; onboarding queries) |
| Phone | +1 416 582 2493 (calls and SMS; business and security) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or situations that require supporting documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID. Providing complete information helps us respond faster and avoids unnecessary delays.
Submit your enquiry
Name Email Message Send message Support available 24/7. Replies typically within 24-48 hours.Response Time
Need help? Most support inquiries are answered within one business day. Simple requests like account access or payment questions are usually handled quickly, while more complex issues - such as verification reviews or transaction investigations - can take longer depending on their nature. If we need extra time, we'll keep you updated until the matter is resolved.
Feedback
We'd love to hear from you. Share feedback, suggestions or ideas to help RomiBet improve the site. Every message is read and reviewed by our team to help shape features, promotions and usability. Your input helps us prioritize updates and fix issues quickly, so thank you for contributing to a better Romi Bet experience.