Data Protection and Player Privacy

Last Updated: May 29, 2025

This Privacy Policy outlines how personal information is collected, used, and protected on the romibet.ca gaming platform. By accessing Romibet Casino, players consent to the data practices described in this policy. Players should review this policy carefully to understand how their personal information is handled during gaming activities.

1. Information Collection Practices

1.1 Personal Information Categories

The platform collects various types of personal information to provide gaming services:

Account Registration Data:

  • Full legal name
  • Date of birth
  • Email address
  • Phone number
  • Residential address
  • Preferred username

Identity Verification Documents:

  • Government-issued identification
  • Proof of address documentation
  • Social insurance number (when required)
  • Banking verification materials

Financial Transaction Records:

  • Payment method details
  • Deposit and withdrawal history
  • Banking institution information
  • Transaction amounts and dates

1.2 Gaming Activity Information

Player gaming behaviour data includes:

Data Type Collection Method Purpose
Game Preferences Platform tracking Service personalization
Betting Patterns Session monitoring Responsible gaming measures
Win/Loss Records Transaction logs Regulatory compliance
Session Duration System analytics Platform optimization

1.3 Technical Information

Automatically collected technical data includes:

  • IP address and location data
  • Device type and operating system
  • Browser information and version
  • Website navigation patterns
  • Login timestamps and frequency

1.4 Communication Records

All player communications are retained including:

  • Customer support conversations
  • Email correspondence
  • Live chat transcripts
  • Phone call recordings (where permitted)

2. Information Usage and Processing

2.1 Primary Processing Purposes

Personal information serves essential operational functions:

Account Management:

  • Player registration verification
  • Account security monitoring
  • Profile maintenance and updates
  • Authentication procedures

Financial Processing:

  • Deposit and withdrawal transactions
  • Payment method verification
  • Anti-money laundering compliance
  • Financial record maintenance

Gaming Operations:

  • Game access provisioning
  • Bonus eligibility determination
  • Tournament participation tracking
  • Progressive jackpot management

2.2 Regulatory Compliance

Information processing supports legal obligations:

  • Age verification requirements
  • Anti-fraud monitoring systems
  • Responsible gaming assessments
  • Regulatory reporting submissions

2.3 Marketing and Communications

Player information may be used for:

Promotional Activities:

  • Bonus offer communications
  • Tournament announcements
  • Platform update notifications
  • Seasonal promotion campaigns

Player Engagement:

  • Personalized gaming recommendations
  • VIP program invitations
  • Special event notifications
  • Birthday and anniversary offers

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

Personal information may be shared with authorized partners:

Payment Processors:

  • Visa and Mastercard networks
  • Interac payment systems
  • E-wallet service providers
  • Cryptocurrency exchanges

Verification Services:

  • Identity confirmation agencies
  • Address verification providers
  • Credit reporting bureaus
  • Document authentication services

Technical Service Providers:

  • Cloud hosting platforms
  • Customer support systems
  • Analytics and tracking services
  • Security monitoring providers

Information sharing occurs when legally required:

Recipient Type Information Shared Legal Basis
Gaming Regulators Financial records, player activity Licensing compliance
Law Enforcement Account details, transaction history Legal investigations
Tax Authorities Winnings records, payment information Tax reporting obligations
Courts Relevant case information Legal proceedings

3.3 Business Transfers

In the event of corporate transactions:

  • Merger or acquisition activities
  • Asset sale transactions
  • Business restructuring events
  • Ownership transfer processes

4. Data Protection and Security

4.1 Security Measures

The platform implements comprehensive protection protocols:

Technical Safeguards:

  • SSL encryption for data transmission
  • Secure database storage systems
  • Multi-factor authentication options
  • Regular security vulnerability assessments

Administrative Controls:

  • Employee access restrictions
  • Data handling training programs
  • Privacy impact assessments
  • Incident response procedures

Physical Security:

  • Restricted server facility access
  • Environmental monitoring systems
  • Backup and disaster recovery plans
  • Equipment disposal protocols

4.2 Data Retention Policies

Information retention follows established timelines:

Information Type Retention Period Disposal Method
Account Records 7 years post-closure Secure deletion
Financial Transactions 7 years from date Encrypted archival
Gaming History 5 years from activity System purging
Communication Logs 3 years from contact Automated removal

4.3 International Data Transfers

Cross-border data transfers include:

  • Adequate protection standard verification
  • Contractual safeguard implementation
  • Transfer impact assessments
  • Ongoing compliance monitoring

5. Player Rights and Controls

5.1 Access Rights

Players may request information about:

  • Personal data categories collected
  • Processing purposes and legal basis
  • Third-party sharing arrangements
  • Data retention timeframes

5.2 Correction and Update Rights

Players can modify personal information including:

Contact Information:

  • Email address changes
  • Phone number updates
  • Address modifications
  • Communication preferences

Account Preferences:

  • Marketing consent status
  • Language and currency settings
  • Notification preferences
  • Gaming limit adjustments

5.3 Data Portability

Upon request, players may receive:

  • Machine-readable data formats
  • Complete account information export
  • Gaming history summaries
  • Financial transaction records

5.4 Deletion Rights

Players may request information removal subject to:

  • Regulatory retention requirements
  • Outstanding financial obligations
  • Active dispute resolution processes
  • Legal investigation needs

The platform uses various cookie types:

Essential Cookies:

  • Session management
  • Security authentication
  • Load balancing
  • User preference storage

Analytics Cookies:

  • Traffic measurement
  • Performance monitoring
  • User behaviour analysis
  • Conversion tracking

Marketing Cookies:

  • Targeted advertising
  • Campaign effectiveness
  • Cross-platform tracking
  • Personalization features

Players can control cookie usage through:

  • Browser setting modifications
  • Cookie consent management tools
  • Third-party opt-out mechanisms
  • Platform preference controls

7. Payment Method Privacy

7.1 Canadian Payment Processing

Localized payment methods require specific data handling:

Interac e-Transfer:

  • Email address verification
  • Security question protocols
  • Transaction reference numbers
  • Banking institution codes

Credit and Debit Cards:

  • Card number tokenization
  • CVV code processing
  • Expiry date validation
  • Billing address confirmation

Electronic Funds Transfer (EFT):

  • Bank account information
  • Transit and institution numbers
  • Account holder verification
  • Transfer authorization records

7.2 Cryptocurrency Transactions

Digital currency processing involves:

  • Wallet address verification
  • Transaction hash recording
  • Blockchain confirmation tracking
  • Exchange rate documentation

8. Responsible Gaming Privacy

8.1 Gaming Behaviour Monitoring

Responsible gaming measures require data collection:

  • Deposit frequency and amounts
  • Session duration tracking
  • Betting pattern analysis
  • Win/loss ratio calculations

8.2 Self-Exclusion Records

Self-exclusion information includes:

  • Exclusion period duration
  • Reason for exclusion request
  • Contact restriction preferences
  • Reinstatement application records

8.3 Problem Gaming Support

Support service data encompasses:

  • Counselling referral records
  • Limit setting preferences
  • Reality check configurations
  • Support contact history

9. Bonus and Promotional Privacy

9.1 Wagering Requirements Disclaimer

IMPORTANT NOTICE: Bonus-related personal information is processed to verify wagering requirement compliance. The platform monitors gaming activity to ensure bonus terms adherence, including playthrough calculations, game restriction enforcement, and withdrawal eligibility determination. This monitoring includes detailed transaction tracking and gaming pattern analysis to prevent bonus abuse and ensure fair promotional participation.

Marketing communications require explicit consent for:

  • Email promotional campaigns
  • SMS bonus notifications
  • Push notification alerts
  • Personalized offer creation

10. Children’s Privacy Protection

10.1 Age Verification Requirements

The platform implements strict age controls:

  • Minimum age requirement enforcement (18+ years)
  • Identity document verification
  • Parental consent restrictions
  • Underage access prevention measures

10.2 Minor Information Handling

If underage information is discovered:

  • Immediate account suspension
  • Information deletion procedures
  • Parental notification protocols
  • Fund return processes

11. Privacy Policy Updates

11.1 Modification Procedures

Privacy policy changes follow established protocols:

  • Advance notice to registered players
  • Email notification of significant updates
  • Website posting of revised versions
  • Effective date implementation

Ongoing platform use constitutes:

  • Updated policy acceptance
  • Revised consent acknowledgment
  • Modified processing agreement
  • Current terms compliance

12. Contact Information for Privacy Matters

12.1 Privacy Officer Contact

For privacy-related inquiries:

Email: [email protected] Phone: 1-800-ROMIBET (Extension 2) Mail: Romibet Privacy Officer [Business Address] Canada

12.2 Data Protection Requests

Players may submit formal requests for:

  • Information access requests
  • Data correction applications
  • Deletion request submissions
  • Complaint filing procedures

12.3 Response Timeframes

Privacy request processing includes:

Request Type Response Time Documentation Required
Access Requests 30 days Identity verification
Correction Requests 15 days Supporting documentation
Deletion Requests 45 days Account closure confirmation
Complaint Responses 10 days Detailed concern description

Players should retain copies of this Privacy Policy for reference and contact the Privacy Officer with any questions regarding personal information handling practices.